Orders

Orders can be made directly from product pages, but feel free to contact me for any questions, requests, or special instructions at barry@silverebony.com. I can typically make any design to order as quickly as you need it, please e-mail me.

Some of my jewellery designs are one-offs and most are limited editions. All pieces come in a black gift box. Most items are newly made to order. Only items in the Sale Page are in stock and are available for immediate order. The sustainable woods and shells may alter very slightly to the ones in the photographs but ultimately add to each unique piece.

Methods of Payment

I use PayPal to process most payments. PayPal is safe and secure, and you can use a Credit Card, Debit Card, or your PayPal balance. Alternatively, I can accept a Cheque or a bank transfer. Please feel free to e-mail me to discuss ordering.
  

Postage & Packaging

UK       Items £30 & under

Items over £30
  £1.95

£3.50
  Royal Mail insured

Royal Mail Tracked insured

EU/Worldwide       Items £30 & under

Items over £30
  €6 / $6

€12 / $12
  Royal Mail insured

Royal Mail Tracked insured

REFUNDS

Most items are made from scratch so are not refundable. There is a small charge if a ring size needed altering.
Within reason I will do repairs for Free.
All SALE items that are in stock can be fully refunded for any reason (minus your postage) Please email me to check stock/refund on a particular item barry@silverebony.com

Commissioned wedding & engagement

Commissioned rings can not be refunded. Commissioned ring deposits are not refundable as materials are purchased especially. In the odd circumstance of a defect occurring with a ring I can repair for free, if the ring is damaged by yourself then a fee will occur. If you are surprising your partner with a piece of jewellery as a gift or engagement ring, please be absolutely certain of their taste as I can not refund if he/she does not like it.

There is a small charge if a ring size needed altering.

Within reason I will do repairs for Free.

Ring Sizes

Your local jewellery shop should measure your ring size free of charge. It's best to try and get sized when you are at a fairly neutral temperature. The width of the ring also can alter the size. Where possible, try to measure with a sizer close to the width of the ring that you want; for example - a wide ring 6mm+ can often feel too tight if you were sized with a 3mm or 4mm wide sizer.

If you already have a ring that fits, you can measure the diameter and let me know — some useful methods listed on this pageExternal Link. If you want to double-check a ring size, I can send you a wooden sample ring for you to check for free.

Bangle Sizes

I make bangles to a standard / average size; regular round ones at 68mm inside diameter. If you have a particularly small or large hand please let me know and I can alter accordingly or send you dimensions for you to cut a template or I can send you a mock-up sample to try.

Commissions

I can also make custom designs based on a design idea of your own or a modification on an existing SilverEbony design. Please visit the Commissions Page for examples.


 
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